When should I create a support ticket?
This support desk is to help you with any technical issues that you may be having with my websites or one of the products contained herein.
Are you having technical issues with your software?
Sometimes there are conflicts with WordPress plugins and themes. Please be aware that my plugins have been developed to the highest standards, are fully supported, and are completely compatible with WordPress 4.0 and beyond. If you have an error on your website after installing one of our plugins, please check all your other plugins, and disable them one by one until you discover which plugin or theme has the compatibility issue.
If this does not solve your issue, please submit a ticket.
Other examples might be a dead link or a video not working. This help desk is not meant to be used for coaching or assistance in building your internet business. If you feel that a website or product is not functioning properly then please report the problem by submitting a ticket.
Brian Oliver cannot offer support with regards to the specific features and functions of any external programs that he may be linked to from his sites. If you have any questions or concerns regarding the WPBannerProfits software or tutorials, feel free to contact us but for external program help please contact their support team.
When can I expect a response?
Please note, when you make a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. You may not get a reply on the weekend.
Please also note that during product launches response time may be longer due to the high number of new customers. The increase in support tickets creates a back log that may take as much as 3 – 7 business days to get back to you.
While we still try to get back to you same day, please understand that there are certain circumstances that may create a back log. Some tickets are beyond the scope of expertise of the general help desk staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.
Also, any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create a delay in response to you.
Finally, when creating a support ticket, please be as detailed as possible. Give the product, website, date and time you purchased, the price you paid, your receipt number, how you paid, along with a complete description of your problem. Feel free to include any screen shots or video you made to show the problem. We look forward to helping you with your problem.
I can’t log in.
Log in details are case sensitive so be sure your caps lock is not on. You created your log in and password when you signed up for the site. Check your e-mails for a confirmation of your log in details. If you have forgotten your password you can request it from the log in page.
Video won’t play / load
The videos are server based at Amazon S3 and stream at 512kbps to ensure the best streaming possible, this means playback speed and loading time will depend mostly on your internet connection. If the video is buffering or taking time to catch up press the pause button and allow the file to load completely before playing again. Patience is a virtue.
I can’t see my bonus material.
Sometimes, only full access members can view the bonus videos. You can upgrade to a full access membership from within the website or if you have already paid for this access then you may contact our support staff by submitting a ticket.
How do I cancel my membership?
We hate to see you go. If you wish to cancel your account please submit a ticket to support. If you wish to be removed from our mailing list, simply click the unsubscribe link at the bottom of any email we’ve sent you.
I want a refund.
You can get a “No Questions Asked Refund” within 30 days of your initial purchase. Please submit a ticket at the support desk .
Please note – If you refund you will no longer have access to your software.
How do I get one on one help / coaching for my internet business?
Perhaps you should consider VIP coaching. Having an experienced professional marketer help you build your business is the fastest way to help reach your goals. Brian is currently not taking any coaching students on, but his mentor John Thornhill is!! You can access John’s premium coaching course through this webinar. Click Here